Refund & Cancellation Policy

This policy explains how order cancellations, quality verification and refunds work when you shop with OrnaKart, operated by Ziptron Information Technology. It applies to every order placed on ornakart.com, paid online via our payment partner Razorpay.

1. Cancelling an order before dispatch

You can cancel an order any time before it is dispatched, at no cost, from your account's Order History or by calling our support team. Once an order is packed and dispatched with its live video verification, it can no longer be cancelled or returned.

2. Cancellations & errors by us

We may cancel an order — for example, if an item is out of stock, a pricing or listing error occurred, or we are unable to verify or fulfil the order — and will notify you and refund any amount already paid in full, following the refund timelines below.

3. Strict No-Return Policy & Quality Assurance

Every single product undergoes multi-point quality testing before packing. During packing, our team records a live packing/dispatch video showing the piece's flawless condition and secure luxury packaging, which is shared directly with you. Due to these comprehensive quality verifications and strict hygiene standards for personal jewellery, OrnaKart operates under a strict No-Return Policy once dispatched.

4. Transit damage or defective items

In the rare event that an item is damaged in transit or incorrect, you must notify our support team within 24–48 hours of delivery with an unboxing video and clear photographs. We will cross-verify with our recorded dispatch video and arrange a prompt replacement or refund.

5. Refund processing

Once a returned item is received and inspected (typically 2–3 business days), we will notify you of the outcome. Approved refunds are then initiated immediately.

6. Refund method & timelines

Online payments (cards, UPI, netbanking): refunded to the original payment method via Razorpay. Once initiated, Razorpay typically credits the amount within 5–7 business days, though your bank or card issuer may take a few additional days to reflect it. Order cancellations made before dispatch follow the same Razorpay refund timeline above.

7. Failed or duplicate online payments

If an online payment is debited from your account but your order was not confirmed (for example, due to a network or gateway failure), any duplicate or failed-transaction amount is automatically reversed by Razorpay to your original payment method, typically within 5–7 business days. If you don't see the reversal within that window, contact us with your payment reference and we will follow up with Razorpay on your behalf.

8. Shipping charges

Shipping charges are refunded only when the return is due to our error (wrong, damaged or defective item) or a cancellation before dispatch. For change-of-mind returns, the delivery charge (if any was paid) is non-refundable.

Related policies

Shipping & Returns · Terms & Conditions · Privacy Policy

Refund & cancellation queries

Ziptron Information Technology (Operating as Ziptron Informatics)

Govt Hospital Gandhi Nagar
Mahoba, Uttar Pradesh
210427 · India

GSTIN: 09AAEFZ4458K1Z1

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